Tech+Support

helpdesk@cbe.ab.ca 817-7777
 * HelpDesk Info** -
 * account issues (blocked user name etc)
 * Computer Based, give to Nathan


 * Adding/Removing Staff from School Group**
 * Email helpdesk with username - Ex/ Please remove Brian Simmons (bwsimmons) from the PHS distribution/school group.


 * SIRS Support** - Call Pam :)

http://www.westworldsales.com/ > [] (Les Isner) > []
 * Hardware Issues/Repairs** - Confirm with Tech, box up, complete S18 (attach a copy, put the original in the S18 binder), send through interoffice mail. Everything is sent to West World
 * Minimum $60 for checking out the product (West World)
 * If a staff member has caused a problem to the machine ie spilling/dropping the staff member must negotiate the price with Darlene.
 * Westworld is specifically for MACS!
 * All other equipment in the school can be sent to: []/

**Smartboard Trouble Shooting -** BEST SITE FOR CABLES ETC..MONOPRICE!!!!
 * Screen is purple/yellow** - Try new VGA adapter (more can be bought through [|monoprice.com])
 * Smartboard won't connect to the computer (light on side is flashing or stays red)** - Unplug USB from controller under speaker; Connection Wizard in Control Panel (Applications - Smart Product Drivers - Control Panel)
 * Projector is flickers/shutting down/other weird stuff** - Tell Nathan


 * What to use Nathan for**:
 * Smartboard
 * Hardwear
 * Software
 * Not useful for document camera's etc....comp only.
 * Can install programs but won't necessarily know how to use it.
 * Make a list based from teacher problems and give to nathan.

[] user:guestprovb397 p/w:P4nor4m4B397
 * Guest Account Tool** -This needs to be blue cabled to work.

To create an account for guests or other users who come into the school. This is a temp account and will last up to a maximum of 5 days.


 * Password Tool** - Use this to reset passwords, lock/unlock email and account access - Requires login.

To reset a password, select Reset Password, reset to 1234, use Student Password Reset Tool for next step. []

Account = ID Numbers Old Password = 1234 New Password = duck []
 * Student Password Reset Tool** - Step 2 in reseting a student password

Kindergarten: Need to have all of their students ID's and passwords inputed before the end of the school year.

[]
 * Staff Password Reset Tool -** If staff are having password issues, they should use this before calling the helpdesk.


 * Tech Booking System** -All equipment can be signed out through this system

user name = sbspriggs password = panorama []

[]
 * How To Videos** - Staff already have this link but here is where i posted any How To videos that I made.


 * Blogs -**
 * [|www.blogger.com]
 * nobody is using google docs for spelling.
 * How can teams make their blogs better (awards for best blog?)


 * Google Docs- What can it be used for to compliment your teaching. HOMEWORK!!! OPPORTUNITY**
 * Volunteer calendar (swimming)**